Get Off To A Great Start
September 29, 2014 | Posted in Tuesdays With Transitions | Be the first one to comment
One of the most important discussions with patients is when you share with them their financial responsibilities and options. Great financial conversations provide full disclosure and begin to set patient expectations as early in the relationship as possible — sometimes even before the patient’s first appointment.
Often, the first interaction the patient has with your practice is online – they review your practice’s website or social media sites. These sites are primarily used to introduce patients to your practice, doctors and team. But, these sites can also be an ideal place to begin the financial conversation. By including information on your financial policy and payment options, you can address cost concerns before they become a barrier to care.
Patients should be able to easily understand how your practice manages dental insurance, including which insurance plans are accepted, and the payment options available should there be a gap between the cost of care and the patient’s dental benefits or for patients without dental benefits. It is also important to let the patients know if you accept patient financing like the CareCredit credit card. This can help patients focus on care instead of worrying about insurance benefits and how they are going to fit treatment into their family budget.