Step by Step Tips for Communicating in Front of the Patient…

Prompting the Doctor

March 24, 2015 | Posted in Tuesdays With Transitions | Be the first one to comment


As we discussed last week, “Prompting the Dr.” is a concrete, routine way for a hygienist and a dentist to communicate clearly out loud in front of the patient.  It allows the dentist to maintain uniqueness of diagnosis and treatment plans while receiving patient information in the same way and order every time.

The prompting system begins when the Dr. enters the hygiene operatory.  Be sure to state the patient’s name, so the dentist can be reminded of who is sitting in the chair.  Once gloves are on, begin with the first step of prompting: personal information review.  Relay something personal that the patient shared or disclosed about their family, occupation or what they do for recreation.  This eases the approach and builds immediate connection between the dentist and patient.

e.g:. Dr., Mrs. Smith just returned from a two-week vacation in Mexico

Next, is the second step of prompting, which is a Medical History Review.  Provide a general medical health statement that encompasses a review of the patient overall wellness and medical concerns.  Areas to cover may include information such as medications, systemic diseases, risk factors or hospitalization.

e.g:. “Since Mrs. Smith’s has developed early onset diabetes that she controls with diet.  No other changes noted.

 

Read More Here

PERCEPTION Is Unique To YOU…

The factor that impacts our decisions, actions and outcomes

April 28, 2014 | Posted in Tuesdays With Transitions | Be the first one to comment

 

Perception drives our frame of reference for almost all of the decisions, events, people, situations, etc., that we encounter every day.  The frame in which we SEE, FEEL and ACT is based on our choice of how we respond to internal and external stimuli.  1% of life is what happens to us, 99% is how we choose to respond.  Read one of my favourite stories below which shows the type of perception that fuels the spirit.    Read More Here 

Are You Living A Life Of Passion?

Show up to work with “batteries included”

 

April 21, 2014 | Posted in Tuesdays With Transitions | Be the first one to comment

Passion is the pulsating energy driven from the fire of emotion we feel in our hearts when perfect moments come together that ignite our soul and allow us to live life at “full throttle”

It gives us the freedom to be ourselves and express and share openly with others.  To be passionate means to “Pass   I    ON”

Passion causes us to laugh when we feel like crying, open our mouth and proclaim when a whisper will do, sit still when we feel like walking away, close our mouth when we want to talk, break a record when finishing will do.  It causes us to stay up all night when we want to sleep and love when we’d rather hate.

 

Click HERE to read more!

What is your baseline Capacity?

What Is Your Baseline Capacity?

March 03, 2014 | Posted Tuesdays With Transitions 

 

Metrics of Success…

Of the five key elements of every successful dental practice – team, revenue, patients, expenses and capacity — the last one is by far the least understood.

Capacity is all about numbers: what combination of dental providers,patients, operatories and scheduled hours is optimal to generate production, billing . . . and, of course, great dental health for everyone who
walks through your door. Let’s examine them one by one.

Click Here to read more!

5 Ways To Increase Collections NOW..

5 Ways To Increase Collections NOW..

February 24, 2014 | Posted in Tuesdays With Transitions | Be the first one to comment

Take charge of Your Dental Practice Financial Sustainability

Dental practice financial sustainability is inevitably dependent on how much money is deposited in the bank via Collections. If collections have decreased as a percent of production, then cash flow suffers.  This means there is an immediate need for change in how and when you collect. What can be changed?

1. Designated Financial Coordinator
If everyone is responsible for collections, then no one is accountable.  Assign, hire or train a key designated administrative team member to be accountable for operational collections of financial arrangements, insurance claims, accounts receivable, statements and making goals for progress in the project to collect old debt.

Click Here to read more!

What Causes Declining Collections?

If they are not improving or growing, then NOW is the time to respond..
Dental Practice Financial health begins with Production; the codes and fees billed for
dental and hygiene procedures performed on the patients by a provider.

Collection: the deposit of monies owed for the treatment in a timely manner or via an
outside financial partner.

Profit: is what is left over after all the fixed and variable costs are paid for the
business. The 35-45% cash flow supports the owner’s lifestyle while continually adding to
maximum value for future practice and career choices.

Ways To Increase PRODUCTION!!!

Simple and quick ways to impact increase ….
Outdated and inefficient systems and strategy will not move the practice forward and will degrade the growth output.  Below are simple and quick ways to impact increase in production.

Beginning with fees and followed by attention to outstanding dentistry and reactivating existing patients who have fallen through the cracks.

    Increase FEES

Increase the most common 20 codes and fees billed in the practice and increase by at least 3-5%.  The impact will be instant the date they are raised.

CLICK HERE TO READ MORE!

Common CAUSES Of Dental Practice Plateau

Do you have declined practice finances?

Dental Practice Financial health begins with Production; the codes and fees billed for dental and hygiene procedures which are performed on the patients by a provider.

Collection is the deposit of monies owed for the treatment in a timely manner or via an outside financial partner.

Profit is what is left over after all the fixed and variable costs are paid for the business.  This 35-45% cash flow supports the owner lifestyle, while continually adding to maximum value for future practice and career choices.

If the production is not growing, then NOW is the time to respond and act soon.  It is proven that if the practice remains stagnant with no growth and flat-lining plateaus are left unattended (ignored or denied), it is absolute that the practice will eventually have a rapid decline. Once these numbers start spiraling downward, they are difficult to stop or redirect.

ASK yourself the questions below about your practice and then CONNECT and identify the common CAUSES that we have seen from our experience at Transitions Group North America with thousands of clients.

Questions related to Production and Collections:

*    When was the last time you reviewed/updated your fees?
*    What feedback have you heard from patients when you adjust your fees?

CLICK HERE TO READ MORE!

Are You Scheduling Efficiently In 2014?

The vital step to maximize time!

Once the dentistry is accepted and there is a signed financial agreement, the scheduling can occur.  One of the biggest challenges we see practices dealing with on a daily basis is how to effectively schedule to maximize the time and efficiency of procedures, while decreasing operator fatigue and enhancing patient comfort.

A common habit is to just fill the blanks with as many patients as you can; squeeze in the last minute emergency patients and guess at how much time is needed for procedures, while hoping the dentist will be able to check 1-3 hygiene patients an hour.

This lack of planning and engineering of the schedule causes high stress, low productivity, decreased dollar per hour and serious time management issues for patients. CLICK HERE TO READ MORE

 

Survive or Thrive?

The choice is yours!!

January is the time of year to ask the following question about year over year status. Are you on a decline that won’t seem to stop? Is the practice surviving with a flat line plateau or did you have at least by 10-15% growth over last year?