13 Characteristics Of Patient Value

How do you rank?

August 11, 2014 | Posted in Tuesdays With Transitions | Be the first one to comment

After decades of coaching thousands of dental practices in North America to be their best, via patient retention, new patient growth and case acceptance, I have created the following list of characteristics that patients value most, in order of importance, about their dental experience.

These characteristics are essential for patient loyalty, attracting new patients and influence the patient’s decision to say “yes” to dentistry.

Use the following list as a self assessment of your unique practice and have the team rate each statement from 1-5. (1 meaning NEVER and 5 meaning ALWAYS) The results are a way to goal set with what needs to be developed to better serve your patients. 

1.    Patients are treated with dignity and respect
2.    Listens carefully to their healthcare concerns and questions

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