Intra Oral Camera Experience

Making the patient experience larger than life…

March 31, 2015 | Posted in Tuesdays With Transitions | Be the first one to comment


The expression, “a picture is worth a thousand words” says it all when speaking of the benefits of using the intra oral camera to increase production for today’s dental practice.

When a patient sees the larger than life images of their teeth, and/or tissue projected onto the computer screen, the intra oral camera becomes a tool for adding value to the patient experience through co-discovery and gaining the trust that we, as dental professionals, seek in order for the patient to accept our diagnosis and subsequent treatment plan.

When dealing with human nature, the key to success in any situation is for the person to own their problem (i.e. their diagnosis).  It is imperative that the intra oral camera is implemented at every dental appointment to enroll and engage the patient in their appointment and their treatment plan.


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Step by Step Tips for Communicating in Front of the Patient…

Prompting the Doctor

March 24, 2015 | Posted in Tuesdays With Transitions | Be the first one to comment

As we discussed last week, “Prompting the Dr.” is a concrete, routine way for a hygienist and a dentist to communicate clearly out loud in front of the patient.  It allows the dentist to maintain uniqueness of diagnosis and treatment plans while receiving patient information in the same way and order every time.

The prompting system begins when the Dr. enters the hygiene operatory.  Be sure to state the patient’s name, so the dentist can be reminded of who is sitting in the chair.  Once gloves are on, begin with the first step of prompting: personal information review.  Relay something personal that the patient shared or disclosed about their family, occupation or what they do for recreation.  This eases the approach and builds immediate connection between the dentist and patient.

e.g:. Dr., Mrs. Smith just returned from a two-week vacation in Mexico

Next, is the second step of prompting, which is a Medical History Review.  Provide a general medical health statement that encompasses a review of the patient overall wellness and medical concerns.  Areas to cover may include information such as medications, systemic diseases, risk factors or hospitalization.

e.g:. “Since Mrs. Smith’s has developed early onset diabetes that she controls with diet.  No other changes noted.


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Hygiene Exam Management-Necessary Evil

Communicating in front of the patient……

March 17, 2015 | Posted in Tuesdays With Transitions | Be the first one to comment

A common “stressor” and challenge that is often expressed is the juggling of multi-provider schedules while trying to fit in multiple hygiene exams throughout the day.

The hygiene exams are absolutely necessary for patient care, diagnosis of restorative dentistry, coding and billing, as well as legislative requirements.

The hygiene exam often is seen as an interruption that can cause chaos and “running behind” for everyone.  This chaos creates negative stress that inevitably affects the dentist’s ability to properly assess, diagnose and treatment plan the day-to-day dentistry that fills his/her restorative schedule.  This chaos is best overcome with the development of a consistent process to review the oral health while building patient relationships.

On average, the “recall or hygiene” check should take approximately three to five minutes of the Dr.’s time in the hygiene room.   In order to achieve this, it is vital to have a system for the smooth transfer of the information gathered by the hygienist, in the 45-55 minutes that she has spent with the patient, to the dentist in a short time frame of a few minutes.

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The difference that makes a difference…

March 10, 2015 | Posted in Tuesdays With Transitions | Be the first one to comment


We can all get tripped up here if we miss the difference between doing everything that we know and doing whatever it takes.

Let’s say we intend to produce a specific result.  In your heart, you know that you’re committed.   You do everything you know how to do, but the result does not occur.

What this means is that everything you know is not what it takes to produce this result and true commitment, without progress, means it is time for support, coaching, or training.

In the realm of commitment, there is no grey; there is 100% or nothing.  If I claim to be 90% committed, what lives in the 10%, that I hold back, is all of my potential excuses and the back doors I leave open for non-performance.

World class players and teams know that commitment begins with speaking and ends with results.

If I set out to “try” to accomplish a goal or “maybe” do something, there is not much chance of it being accomplished.

    •    When I am clear about my commitment, I am action-oriented.

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